FAQ’s

Most frequently asked questions

Recent Delay

The health and safety of our customers and our staff is of utmost importance to us.

According to the US Center for Disease Control & Prevention (US CDC), coronaviruses have low survivability on surfaces. The risk of the virus spread from products or packages shipped over a period of days/weeks is very low. There is currently no evidence indicating the coronavirus is transmitted via imported goods.

Also, according to World Health Organization (WHO), it is safe to receive a letter or a package from China. People receiving packages from China are not at risk of contracting #2019nCoV.

From previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages. For more information, please visit WHO at https://twitter.com/WHOWPRO/status/1223609427342716930

Orders Pending for Processing — Yes, your order can be canceled and a full refund to your original method of payment will be processed.

Orders with Tracking Number — Your order has already been shipped. You can track it here (https://t.17track.net/en). If you’d like to return the items after you receive them, please contact us first at [email protected] One of our Customer Service representatives will get back to you as soon as possible.

Payments

We accept both PayPal and Credit Card.

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

Shipping & Returns

Our policy lasts 14 days. If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

You may learn more about Return & Refund Policy.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original payment method within 1 week.

All shipping costs of the original order are non-refundable.

 

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

 

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